What Makes an Information System More Preferable for Clinicians? a Qualitative Comparison of Two Systems

Two different information systems with respect to their ability to afford clinicians' needs in the chemotherapy medication process were implemented in a large Dutch academic hospital. A commercially available Computerized Physician Order Entry (CPOE) system was not appreciated because clinicians believed that it could not support complex chemotherapy process. Later, a home-grown IT system with the capability of prescribing chemotherapy medications based on standard care protocols was appreciated and fully used by clinicians. We evaluated both systems from their users' perspective to find the sources of clinicians' preference and to trace them back to their Systems Development Life Cycle (SDLC).